Hong Dao
OSB Professional Liability Fund
Hong Dao is the Director of the Practice Management Assistance Program (PMAP) at the Oregon State Bar Professional Liability Fund. She leads a team of Practice Management Attorneys to provide confidential practice management assistance and education to Oregon attorneys, helping them strengthen their practice operations, improve client service, and reduce malpractice risk. She received her B.A. from the University of Denver and her J.D. from Drake University Law School. Before joining the PLF in 2014, Ms. Dao worked as a staff attorney at the Oregon Law Center and previously served as a contractor with the Criminal Division of the U.S. Attorney’s Office in Oregon. She has also taught business law as an adjunct instructor at Portland Community College.
My Sessions
Mapping the Client Journey: Effective Workflows
Location Coming SoonThis presentation translates the management consulting playbook to the legal world, demonstrating a phased framework—Design, Implement, Refine—that any firm can apply. Using real-world examples, we’ll show attendees how to identify repeatable phases, tasks, and action-level deliverables in matters of any type. Participants will learn to draft a phased checklist that assigns responsibilities to attorneys, staff, […]
Transforming Gut Feelings to Hard Facts with Data Analytics
Location Coming SoonMany lawyers make operational decisions based on instinct and perceptions, but modern practice demands measurable insights. This session shows legal professionals how to move from gut feelings to evidence-based management by tracking, interpreting, and applying data analytics in a law firm setting. Attendees will learn what data to collect (from matter timelines and billing patterns […]