Legal technology that used to be optional is now in many cases essential. From client portals to automation of routine tasks to practice management software tools, superior client service today means embracing new and improved technology tools. This session will be a great starting overview for those opening a new office.
This session will provide an overview of client portals for legal professionals who are still reluctant to tap into this great feature. It will cover how client portals are increasingly utilized not only in law practice management systems. Superior communication practices result in satisfied clients. For example, knowing how to use your phone to photograph documents and convert them to PDFs is a useful skill. We will discuss recent feature updates, focusing for example how several client portals have text-messaging capabilities, which bridges some clients’ preferences to receive and send communications from their own cell phone, but legal professionals’ desire to keep client communications managed.