Massachusetts Law Office Management Assistance Program
Susan Letterman White, JD, MS works with lawyers and law firms to improve leadership, communication, revenue generation, and transitions, through strategy planning, training, group facilitation, and executive coaching. She is a Practice Advisor at Massachusetts LCL/LOMAP, an adjunct professor at Northeastern University, where she teaches leadership, strategic change, and communication skills, and the principal consultant at Letterman White Consulting. Susan practiced employment law for more than 20 years and was the managing partner of a law firm. She received a Master’s in Organization Development with Academic Distinction from American University, a JD from Loyola Law School, and a BA in Philosophy from Brandeis University.
Susan is certified in the MBTI®, Korn Ferry Leadership Architect®, Korn Ferry Voice 360ᴼ®, and Social Style® assessments. She regularly publishes and speaks nationally and internationally on change, business development, succession planning, and unconscious bias in problem-solving and decision-making. She has held various leadership positions for national and local legal organizations.
Design thinking is a problem-solving method based on a repetitive cycle of reframing how you are thinking about a problem, understanding why people do what they do, and experimenting with solutions. The design thinking process can help you better understand client needs, gain insight into their motivation, and experiment with solutions to change behavior. If […]
Lawyers who are willing to invest in designing a law firm that works better will gain a competitive advantage that will pay early-adopter dividends for decades to come. How can design thinking influence how you approach your firm’s vision for the future? Sponsored by: