Your IT provider can be your firm’s strongest ally or its weakest link. Many law firms sign with managed service providers (MSPs) without fully understanding what to expect, what’s included, or how to spot red flags. This session helps you take control of that relationship by teaching you how to evaluate, compare, and hold MSPs accountable. You’ll learn how to align IT services with your firm’s size, workflow, and ethical obligations, while keeping data security and client confidentiality front and center. Whether you’re choosing your first MSP or wondering if it’s time to switch, you’ll leave with a practical checklist and a framework for making confident, informed decisions about your technology partnerships.