Modernizing Client Relationships: Strategies for Effective Communication

Grand L

Client communication is no longer just sending an email and calling it a day. Clients have changed how they want to access legal services, and firms need to either adapt or get left behind. From intake to interactive client portals to automated notifications, lawyers have the ability to foster stronger relationships with their clients. In this session, we will present an overview of how to supercharge your client communication processes, along with ethical duties owed to your clients, including common pitfalls that attorneys experience when it comes to their client relationships. A failure to communicate is the number one grievance cited in bar complaints across the country, but attorneys can utilize technology to minimize this risk (and also make their clients happy).