David Hepburn is Global President of Actionstep, a leading cloud-based practice management software company. As President, David leads all operational & strategic aspects of Actionstep’s business, managing teams in New Zealand, Australia, UK and US offices.
Prior to Actionstep, David spent more than 15 years in leadership roles for a range of software solution providers. Focused on business transformation, his experience spans product development, solution design, customer success, sales and market engagement. His passion is making a difference and helping customers deliver better outcomes for their clients.
Every law firm says that they are client focused. As a lawyer, your top priority is your clients. But how do you put this into action? We know the lawyer-client relationship is fundamental to keeping clients happy and coming back. However, no one person can control client experience in its entirety – it is a […]