Serve New Clients by Increasing Cultural Competency

Lawyers can serve more clients when they design for cross-cultural competency. You don’t have to speak a second language to draw clients across from varying communities, however, if you want to reach more clients, you do have to design a client experience that speaks to more than one group. In this session we will share tools and strategies that help your firm make people feel valued, build loyalty, and repeat business.

Design