Online Dispute Resolution: Transforming Our Definition of Justice

Grand GI

Meeting individuals where they are and allowing them input in the development of rules and process in the resolution of disputes can increase satisfaction regardless of the ultimate outcome. This bottom-up approach can improve participants’ satisfaction regardless of whether the dispute process occurs in a traditional forum or online, utilizing technological support. This session aims to help legal professionals understand how online dispute resolution can transform the way the public perceives the justice system and its role in expanding access to justice.