In the past five years, we have seen one of the largest ever shifts in the customer journey. Mobility and tech are impacting how customers interact with your business and how businesses interact with customers. Phones are practically pocket-sized computers, offering immediate searchability for anything we want–at any time. The surge in ‘near me’ searches is proof: we want immediate solutions and we want them now. Over 90% of people now refer texting over any other form of communication. Therefore, using phone calls and emails as your main channels of communication is becoming a liability to the efficiency and quality of your business.
Come learn how tools like an interaction management platform will allow your business to fulfill the expectations that today’s customers have, earn repeat customers, empower your teams to communicate internally.