Effective Client Communications: Leveraging Tech to Better Serve your Clients

Grand Ballroom A

Communicating effectively with clients is vital to the success of your law practice. Not only does it lead to a more effective legal advocacy, it also improves the client experience, which can reduce your risk of grievances, and negative online reviews while improving your practice’s net promotor score. Effective communication produces countless benefits for law practice and client alike. So how do you do it well without being tethered to your phone all day? In this session, learn how you can use communication services like WhatsApp Business, Asana, Front & Virtual Receptionists to meet your clients where they are and deliver an exceptional client experience without adding more hours to your work day. 

Attendees can expect to learn the following during this session: 

  1. How services like WhatsApp Business, Asana, Front, and Virtual Receptionists can meet your clients’ communication needs. 
  2. How to use ordinary tech tools to improve how we communicate and collaborate with clients.
  3. Better practices for leveraging technology and humanizing the law without violating your ethical obligations.
Client Experience