Workshop: Designing an A+ Client Experience

Grand Ballroom A

Join this hands-on workshop laser-focused on helping you leverage design thinking to gain clarity around your client personas and client journeys. This hands-on workshop will apply design-thinking practices to client-centered service models. During this session, you will go through each of the five steps of design-thinking.

Attendees can expect to learn the following during this session:

1. What design-thinking practices are and are not.

2. How to apply design-thinking model to the client-centered service model.

3. Best practices for developing their primary client personas and client journeys.

Client Experience Workshop