Title: Going the Extra Mile: Using Client Data To Improve Client Service, Loyalty AND Raise Revenue ?
Speaker: Mary Juetten, Paramjit Mahli
Date: Thursday, March 16, 2017
Time: 9:00 a.m – 10:00 a.m.
Track: The Business of Law
Attendee Profile: Everyone, Firm Management, New Solo/Young Lawyer/Law School

Surveying clients through the matter life-cycle may seem like a crazy concept but it’s happening. This means regularly gathering feedback from clients about their expectations and your firm’s performance. Learn how firms gather this information, and how they use it to manage their successful businesses while rewarding attorneys and employees.